Hi Wayne,
I'm sorry that my answer was not clear enough
I said the application was returned not for including PCCs, but using an OLD version of the checklist which had an indication that PCCs are mandatory(so, it had a box to check to indicate if it is included). The applicant applied without PCCs,and so he/she did not check that box as PCC was not required to submit to the CIO when the rules changed. The thing is the officer/clerk who checked for completeness of the application, saw that PCCs are mandatory in the VO checklist and then saw it was neither checked nor included, so the application came back ??? ???. They did not care to notice that the applicant had used an old version of the checklist and that PCCs are not mandatory now.
They are so over sighted that they just look for if ALL the boxes are checked and ALL the forms checked are included :-X :-X
So, i advised people to double check they use the updated forms and guides before they send out the application.
Indira Prabhakaran.