+1(514) 937-9445 or Toll-free (Canada & US) +1 (888) 947-9445
Many times also through webforms, no help.
When submitting a web form, I know for a fact that in most cases, they don't even provide a relevant answer to the question as I've been there multiple times, but when you call them, they'd tell you the status of your application, whether it is processing or waiting for documents from your end, but that's all about it.
 
Last edited:
The status changed to Decision Made on ECAS but did not get any email notification. Does the notification goes to Representative?
We don`t get notification of `decision made` update from `in process` . Next will be the COPR mail. Many Congratulations :).
 
Congratulations! Did you then receive your biometrics refund?
Not yet. I never went for biometrics and neither did they refund the amount. Also, while checking the status over phone, it was still mentioned as being in progress.