Hi again,
my brother's PR application was approved and IRCC told his PM who did a follow up request that they sent the first email to confirm the PR as well as a follow up email but my brother never received these 2 emails. Also, his IRCC account is still showing the last update as medicals approved. He called IRCC call center and the agent added a note on his file to specify that he did not get the email, he explained that it could happen because the emails are sent by a bot or something and that maybe they need to send it manually, they also told him that there is no deadline to respond to this. My brother also sent a webform to notify IRCC about the same. He checked his inbox and spam and no email from IRCC is there.
Is there a deadline to respond to this first email? Does it always come from the same email address and if yes what is it? Would IRCC review his webform? He had a lot of issues related to not receiving some critical emails from IRCC and not sure what to do about that anymore, it is so frustrating