problems with GCKey log in - please, tell your experience

[Patica]

Hello,

Did it ever happen to you:

When you try to log into your mycic, instead of directing you to the next page, it loops back to the first page where you choose English or French?

 

[Patica]

Hello all,

I need help.

Please, someone

 

[munjal]

Hello,

Did it ever happen to you:

When you try to log into your mycic, instead of directing you to the next page, it loops back to the first page where you choose English or French?

Yes Patica,
It is happening since last few days... I was able to login after trying for several times..

may seems to be a system glitch...

 

[shashidhar_sm]

True, this is a glitch in the system. It works after several tries and is quite annoying.

And of late, I have been seeing this message on the page:

"We are experiencing system issues that may not allow certain nationalities to apply for an eTA. We are working to resolve this issue. Thank you for your patience."

 

[Patica]

Thanks for your replies

I have had this issue, and yesterday I was trying to access my mycic account, but it showed : GCKey Lockout.
The message is:

You have exceeded the maximum number of consecutive attempts allowed to either:

sign in with your GCKey;
change your password;
change your recovery questions;
revoke your GCKey; or
recover your forgotten password.
For your protection, your access to the service is suspended for 24 hours.


However, I had accessed my mycic 4 days ago successfully, and did not try again before yesterday

 

[Patica]

Yes Patica,
It is happening since last few days... I was able to login after trying for several times..

may seems to be a system glitch...

Munjal,

have you ever had it locked?

 

[munjal]

Munjal,

have you ever had it locked?

Hi Patica,
No.. it had never get locked..
but today also I faced the same issue...

I have got my IELTS result and I wanted to update the new result in my EE Profile.

so, when I tried to login in MyCIC... it didnt straight-way led me to My EE profile, instead it loaded cic.gc.ca page with 2 language options..

after several attempts, finally I was able to login.. :-[ :-[

dont know why this is happening.. ??? ???

 

[thestral]

I have also been having this problem. I thought it might go away when the message ""We are experiencing system issues that may not allow certain nationalities to apply for an eTA. We are working to resolve this issue. Thank you for your patience." went away, but I am still experiencing the problem.

Interestingly, I also found a post from February 2015 where someone was experiencing this issue, so it seems to be ongoing. I can't post a link, but it was on SACanada Forums, called "Technical Issues with MYCIC recently".

 

[Aragorn165]

I have never not had this issue. Just keep at it for a while, you'll eventually brute force your way in.

 

[saravsingh1]

I have never not had this issue. Just keep at it for a while, you'll eventually brute force your way in.

Same issues with me. I am trying to check the update of my score, i have to login 4-5 times.

Score still the same, its been 18 hours I added my new score.

 

[Tocanadawego]

I've been having the same issue with the login looping back to home page, and it only happens on Chrome. I started using Internet Explorer (throwback to 1998) for MyCiC and that works perfectly every time.

 

[PK_11]

Same issues with me. I am trying to check the update of my score, i have to login 4-5 times.

Score still the same, its been 18 hours I added my new score.

It takes 24 hours to update.

 

[thestral]

I've been having the same issue with the login looping back to home page, and it only happens on Chrome. I started using Internet Explorer (throwback to 1998) for MyCiC and that works perfectly every time.

I have the issue in Firefox. Upon reading this I tried in Microsoft Edge, but the problem persisted

 

[munjal]

I have the issue in Firefox. Upon reading this I tried in Microsoft Edge, but the problem persisted

this has nothing to do with browser... it is a system problem in EE

 

[thestral]

I contacted Citizenship and Immigration Canada. None of it worked for me but here's what they said:

Thank you for contacting Citizenship and Immigration Canada.

If you are experiencing difficulties using our online services, here are some tricks that may help you:

Verify that the information you are entering is correct;
Make sure that you are using a supported browser:
Using Internet Explorer 9.0 (or a higher version) or a different browser such as Safari 3.1;
Close your browser and start again;
Clear your cache and cookies. To do this, follow these steps:
in Internet Explorer:
Tools > Internet Options > Delete Files; and
Tools > Internet Options > Delete Cookies
in Safari:
Edit > Empty Cache; and
Edit > Preferences > Security Tab > Show Cookies > Remove All > Remove All

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