Hello,
My husband has got his PR visa & we 'landed' in Canada in December. However, we were only there for Christmas and have returned to the UK. In the meantime, we gave my family's home address for the PR card to be sent to. Last week we received a letter (in Canada at my family's home) saying that the photo supplied when we landed 'does not meet the PR requirements' and my husband has to now attend in person in London Ontario to have his photo re-taken. Obviously though we are not in Canada, we are still based in the UK for the moment, and I understand that my husband cannot re-enter Canada without his PR card? So how are we going to get there to have his photo re-taken to obtain the PR card? I have seen that we can obtain a 'travel document' from Canada HC here in the UK, but looking through that it seems that they only supply this document under exceptional (Humanitarian) circumstances, particularly if you have been outside of Canada for less than 730 days. I'm very confused and what's worse is that the telephone number they give is in-Canada only so I can't even ring them to clarify or find out what we can do! Can anyone help?
PS. The letter says that he has to appear in person within 6 months or else he has to 'reapply' - does this mean reapplying for the PR card, or reapplying for his Permanent Resident status altogether?
My husband has got his PR visa & we 'landed' in Canada in December. However, we were only there for Christmas and have returned to the UK. In the meantime, we gave my family's home address for the PR card to be sent to. Last week we received a letter (in Canada at my family's home) saying that the photo supplied when we landed 'does not meet the PR requirements' and my husband has to now attend in person in London Ontario to have his photo re-taken. Obviously though we are not in Canada, we are still based in the UK for the moment, and I understand that my husband cannot re-enter Canada without his PR card? So how are we going to get there to have his photo re-taken to obtain the PR card? I have seen that we can obtain a 'travel document' from Canada HC here in the UK, but looking through that it seems that they only supply this document under exceptional (Humanitarian) circumstances, particularly if you have been outside of Canada for less than 730 days. I'm very confused and what's worse is that the telephone number they give is in-Canada only so I can't even ring them to clarify or find out what we can do! Can anyone help?
PS. The letter says that he has to appear in person within 6 months or else he has to 'reapply' - does this mean reapplying for the PR card, or reapplying for his Permanent Resident status altogether?