pr online renewal showing reason "photo missing" under the "return" tab

[username0001]

i submitted 30 days ago, and randomly checked the online status by logging in the online portal.
today I just found under the "return" tab, it shows "photo missing".
i have just submitted an online case-specific inquiry (online webform).

anyone have similar experience , and any advice?

 

[andersniet]

I saw this post which seems similar to your situation.
That OP's application was rejected to "missing photo" as well.

https://www.canadavisa.com/canada-immigration-discussion-board/threads/online-pr-card-renewal-upload-photo-back-not-working.784132/

If your application is indeed rejected, would you not be able to resubmit again on the portal and with the photo uploaded in approved resolution, format etc ?

 

[jeff198901]

i submitted 30 days ago, and randomly checked the online status by logging in the online portal.
today I just found under the "return" tab, it shows "photo missing".
i have just submitted an online case-specific inquiry (online webform).

anyone have similar experience , and any advice?

Same thing happened to my wife this morning. I think it is a glitch. Hoping it is anyways. I am able to view the application now. The declaration section now says “incomplete” but is complete. And there is clearly 2 photos uploaded. The submit application isn’t greyed out, so I can resubmit. Not sure if I should though?

 

[andersniet]

if the same is showing tomorrow, I would re-upload just to make sure

 

[Mulory]

i submitted 30 days ago, and randomly checked the online status by logging in the online portal.
today I just found under the "return" tab, it shows "photo missing".
i have just submitted an online case-specific inquiry (online webform).

anyone have similar experience , and any advice?

I am facing the same issue, was your application processed?

 

[username0001]

I am facing the same issue, was your application processed?

it turned out that my application got processed normally. Do not worry

 

[Mulory]

it turned out that my application got processed normally. Do not worry

That's a big sigh of relief, appreciate your response!

Do you mind sharing your timeline after the photos are missing message? I resubmitted the same application as every item had a green checkmark including the same photos on Feb 21st. And still the message is there in the portal. I am starting to sweat a bit and debating if I should create a new urgent filing just in case as i have travel planned for mid June.

Thanks

 

[username0001]

That's a big sigh of relief, appreciate your response!

Do you mind sharing your timeline after the photos are missing message? I resubmitted the same application as every item had a green checkmark including the same photos on Feb 21st. And still the message is there in the portal. I am starting to sweat a bit and debating if I should create a new urgent filing just in case as i have travel planned for mid June.

Thanks

i just left the "photo missing" application there, did not resubmit . some days later the "photo missing" words disappeared. Then my application got approved in accordance with the official deadline, which is 90 days then.
So in a word, i did nothing, and it seems web form is meaningless.

 

[aanchalsingh]

That's a big sigh of relief, appreciate your response!

Do you mind sharing your timeline after the photos are missing message? I resubmitted the same application as every item had a green checkmark including the same photos on Feb 21st. And still the message is there in the portal. I am starting to sweat a bit and debating if I should create a new urgent filing just in case as i have travel planned for mid June.

Thanks

Hello, i am sailing on the same boat as yours. My application was submitted on Jan 17th 2023 through online portal and i got the same error as yours - "Photos are missing ". I resubmitted everything again on Feb 21st but the message is still appearing on the portal. I have a travel plan in April and I do not know how to proceed.