PR Confirmation Portal not letting me logged in

[Mr. E]

Hi all,

I applied for PR Express Entry under CEC last November. I got an email from Client Portal asking for the information on July 4. I emailed them everything including the photo.

On July 7th, I got an email saying "Good news! We are ready to finalize your status as a permanent resident in Canada" with username and a temporary password to login to the PR Confirmation Portal to submit the information within 7 days. However, I tried logging in several times but it kept saying "Incorrect email and password combination. Please try again or click "forgot your password" to reset your password. I clicked on forgot password but still haven't got the verification code to my email address.

I emailed the technical team for the past 2 weeks and they haven't responded back. Can someone please explain what to do?

Thanks.

 

[asadz165]

Hi all,

I applied for PR Express Entry under CEC last November. I got an email from Client Portal asking for the information on July 4. I emailed them everything including the photo.

On July 7th, I got an email saying "Good news! We are ready to finalize your status as a permanent resident in Canada" with username and a temporary password to login to the PR Confirmation Portal to submit the information within 7 days. However, I tried logging in several times but it kept saying "Incorrect email and password combination. Please try again or click "forgot your password" to reset your password. I clicked on forgot password but still haven't got the verification code to my email address.

I emailed the technical team for the past 2 weeks and they haven't responded back. Can someone please explain what to do?

Thanks.

Hi there, did you get any update on this? I just received the credentials today and experiencing the same issue as you.

Any help will be appreciated, thanks!

 

[Mr. E]

Hi there, did you get any update on this? I just received the credentials today and experiencing the same issue as you.

Any help will be appreciated, thanks!

I emailed the technical team every 3-4 days, submitted the webform weekly. They got back to me after 2 weeks with new login details. GL

 

[the_tundra]

I emailed the technical team every 3-4 days, submitted the webform weekly. They got back to me after 2 weeks with new login details. GL

I have been experiencing the same issue since July 26 (when I received the invitation letter). I used the contact us webform right away but have not heard back in almost 3 weeks. I tried to phone and was directed to use the web form so I submitted another web form inquiry. What email address did you use to email the technical team?

 

[Mr. E]

I have been experiencing the same issue since July 26 (when I received the invitation letter). I used the contact us webform right away but have not heard back in almost 3 weeks. I tried to phone and was directed to use the web form so I submitted another web form inquiry. What email address did you use to email the technical team?

I used the email address from which I was told to confirm my presence in Canada and upload the photo - which in my case was "Client Portal / Portail Client (IRCC)" <IRCC.ClientPortal-PortailClient.IRCC@cic.gc.ca> Basically, you have to play the waiting game. I wouldn't really stress about it once you sent them an email. They will get back to you! 100%

 

[the_tundra]

I used the email address from which I was told to confirm my presence in Canada and upload the photo - which in my case was "Client Portal / Portail Client (IRCC)" <IRCC.ClientPortal-PortailClient.IRCC@cic.gc.ca> Basically, you have to play the waiting game. I wouldn't really stress about it once you sent them an email. They will get back to you! 100%

Thank you!

 

[djkuk23]

I emailed the technical team every 3-4 days, submitted the webform weekly. They got back to me after 2 weeks with new login details. GL

Hello,

How to contact the technical team

 

[Mr. E]

Hello,

How to contact the technical team

This question has already been answered in the thread. Please check it out.

 

[Dhruv Kothari]

Hello,
I am facing the same problem, mail says that confirm the status in 7 days of the email, i already raised the issue by email them with problem, but still didn't get the reply...
does it matter if 7 days pass?

 

[funnisykes]

Hello,
I am facing the same problem, mail says that confirm the status in 7 days of the email, i already raised the issue by email them with problem, but still didn't get the reply...
does it matter if 7 days pass?

Hi Dhruv - How long did it take for them to give your credentials or email verification code to login for first time ?

 

[Gd9055]

I got portal ceredentials and uploded everything in that. But ircc agent told me application is still in process and final decision is not made yet. Any thoughts?

 

[lavenie18]

Hi. I just received the 1st email from IRCC which is the PR Confirmation last oct 5. But until now i didnt receive the username and temporary password for PR Portal. How many days it will take?

 

[Taran D]

Hi. I just received the 1st email from IRCC which is the PR Confirmation last oct 5. But until now i didnt receive the username and temporary password for PR Portal. How many days it will take?

Did you replied to it? Usually its next day.

 

[lavenie18]

Did you replied to it? Usually its next day.

Yes i replied on the same day

 

[Taran D]

Yes i replied on the same day

Ok. Keep an eye on your spam. Also check the email you had sent to IRCC. My friend just stumbled upon checking the email again and realized that she had written@cnail instead of @gmail.