Hello everyone,
I got my IRCC Permanent Residency confirmation email on March 1, 2023. I replied back to the same email with all the required information on the same day and even got an automated reply.
On Monday, March 8,2023, I got a new email from IRCC with the subject line : PR Portal (PR confirmation) - New Case Created Under Your Account which says "To view and action this case log into your IRCC Permanent Residence Portal account with your current log-in credentials."
Since there is no credential received, how should I proceed further after this email? I may have mistakenly created an account because I received the above email. And now I have raise multiple webforms and sent emails to the tech support email mentioned but getting nowhere. Is there anyone who has experienced the same issue? Please let me know what can I do? Thank you so much
Thank you in advance!