I am so furious.It's unbelievable, this needs to be escalated. whoever has done this must have been re-assessed if not terminated.
Had I not called now and waited 6 weeks like they tell you to, I would never have known. I am trying to contact my old building manager in my old address and see if they still have it. God knows if its still there :/ I had even planned a trip going next month, now I have no idea the mess its caused applying for new card and what not.