CDNPR2014 said:
this is not true in my experience. there is a form you can send into the PR processing centre for a lost/missing PR card inquiry. I did this when i hadn't received my pr card after 6 mo. Got my card 2 weeks after submitting my inquiry. Have you submitted the inquiry form? I'm not sure what the form number is. to get it, i called the call centre, chose the option to be connected to the PR processing centre and they explained where i could find it on the CIC site.
Interestingly, I did exactly that.
The agent directed me to "the form".
I use quotations because to my dismay there was no inquiry for "lost/missing PR card", only for "request urgent processing of renewal PR card" and "replacement and renewal PR card".
I forced the agent to stay on the phone with me till I was satisfied I found the correct form.
He told me to use "request urgent processing of renewal PR card".
I told him that it's a first time card, not a replacement.
He said it didn't matter, that those inquires go to the correct office.
Maybe they removed the option you selected in the past.
Either that or the agent I talked to was a complete moron.
Both items are viable. I'll be calling again next week anyway. I wonder what they'll tell me next time.