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PR Card Renewal Submitted Oct 2022, application not showing on profile

ASam1004

Newbie
Jun 21, 2023
2
0
Hello

My husband's pr renewal application was submitted on Oct 2022 however it isn't showing on his profile. It has disappeared.

According to the operator it was returned as incomplete on the same day but they can't say why. They also said a letter was mailed and the profile shows the reason but there is no application showing nor was anything received in the mail (it's been confirmed both email and mailing address are confirmed as correct ). I have tried to link the applicantion in case of a glitch but when I go through the steps to search it to link it, nothing is found.

He needs proof of status for his provincial ID to continue processing his security license. He has applied for proof of status but no timeline given. I know his status is implied during renewal but how can he show that to the province to get his ID ?

Any ideas on next steps to find anything out ?

Thanks in advance for any help you can provide