PR Card Renewal - Online Portal application - Unable to click Submit

[17Genr]

I encountered the same problem today and found a workaround/solution.

• I logged out and logged back in Firefox
• I looked at the 'Document type' drop down list and it now has 'Passport or Other Primary ID Document'. Previously it didn't had it.
• I uploaded my passport in this new 'Passport or Other Primary ID Document' category
• I deleted my previous upload of my passport under a different category
• Still the Submit button was greyed out, so I filled and signed the consent form once again.
• Now, the Submit button was enabled and I was able to submit the application.

So, for users who have uploaded their passport in the old, not so exact, ID categories, they need to upload it in 'Passport or Other Primary ID Document' and the key is to sign the consent form again and then the submit option will be enabled.

 

[17Genr]

Thanks ... Thanks ... Thanks a lot !!! ___ this work for me ___ i did it on Google Chrome and it still worked for me ___ so maybe it doesn't necessarily have to be on Firefox ___ and i used my Quebec Health Card since i don't have a passport ___ i hope they accept this health card as a primary ID !!!

 

[Nirojan.sabapathy]

I came across this issue myself recently. As long as you see ready to submit that section of the document need not be revised.

1 thing that I feel is that is eaily missed is the supporting document. The selection of passport or identity document might seem like a tab where we tend to browse beneath since it's highlighted and bold.
Make sure to upload you primary ID document that is your passport under this option and you old pr card as your second supporting document.

Once you have uploaded and the consent has been signed, you should be able to submit the application just fine.

Hope this helps!

 

[aDarling]

I encountered the same problem today and found a workaround/solution.

• I logged out and logged back in Firefox
• I looked at the 'Document type' drop down list and it now has 'Passport or Other Primary ID Document'. Previously it didn't had it.
• I uploaded my passport in this new 'Passport or Other Primary ID Document' category
• I deleted my previous upload of my passport under a different category
• Still the Submit button was greyed out, so I filled and signed the consent form once again.
• Now, the Submit button was enabled and I was able to submit the application.

So, for users who have uploaded their passport in the old, not so exact, ID categories, they need to upload it in 'Passport or Other Primary ID Document' and the key is to sign the consent form again and then the submit option will be enabled.

Yes this worked for me. I didn't think it wold have work but I tried anyways and to my surprise the button was enabled. just make sure the document is under 4mb