Gosh I'm fuming with this process, I called the number to speak with someone regarding my application process. I chose the option for someone to ring me back as there was a 15 minute wait time. After 10 minutes my phone rings for not even a second and hangs up. They don't call back, so I call the number again and the automated bot says they're experiencing high call volume and to call back later
struth oh mighty I HATE this process, why on earth do I have to wait months to renew my card and equally the same amount of time for a PRTD. Such a stupid system gets me livid.