My personal experience is as follows - while I am renewing my application - I called them and the agent start asks me questions - then she found my address in file is old address , because the new application not yet update the system - she changed right away - also she added my correct emailHello i sent my pr card renewal application and still waiting for AOR.how will i know they have my newest address regarding that this is the address mentioned in my pr card renewal application
thank u
Agents are helpful on those things - however in other things like when - what to do in specific situations. They usually do not know or will give you wrong information
So I think you need to call them