Hi misscoco
To get into contact with them you should send an email to Pspan-im-enquiry@international.gc.ca
When you send an email, you must include your name, date of birth and application number in the email. They will respond to you in a few days after you receive an acknowledgment of your email. And they will not respond generically, its someone that actually addresses your concern....it will help to be factual and don't get personal and it will also help if you don't send too many emails. I had about 2 concerns and they responded to them promptly and I have now received my COPR. Good luck.
Question: on average how long does it take to process an application for spousal support? because from the time you applied and received a medical request etc has been really quick.
Thanks for the advice and yes we have been corresponding with POS via PSPAN and they are very promt with the replies. CIC website states that its about 10 months for straight forward apps. In my case things are moving very quickly so I can't complain. We applied November 28 2016. So about 5 months in and we already got the passport request. It has been held hostage almost 2 weeks lol but they keep requesting documents we already submitted and it's constantly happening that's why I was in panic mode.