Port of Spain Office, Trinidad and Tobago

[LD-eager]

I am having trouble logging in to Ecas

Has anyone ever experienced that?

I keep getting a screen that says:

We were not able to identify you using the information you provided. There could be three possible reasons:
•Please be sure the information you entered is correct and then try again.
•This service is only available to clients with applications in process. We may have received your application but not begun processing it yet. The following link may help you determine if your application is being processed:
Application Processing Times
•At this time, you may use this on-line service if you have: ◦sponsored a member of the family class;
◦applied for permanent residence from within or outside Canada;
◦applied for a permanent resident card (replacement or renewal);
◦applied for Canadian citizenship (grant of citizenship);
◦applied for Canadian citizenship for a person adopted by a Canadian citizen (on or after January 1, 1947);
◦applied for a citizenship certificate (proof of Canadian citizenship);
◦applied to renounce Canadian citizenship; or
◦applied to resume Canadian citizenship.

 

[triniluv2117]

I've had that page come up in ecas before and it's usually if I made a mistake when entering the uci number.


Does anyone know requests for documents does it come by email or regular mail.

 

[LD-eager]

I've had that page come up in ecas before and it's usually if I made a mistake when entering the uci number.


Does anyone know requests for documents does it come by email or regular mail.

I checked and rechecked ... I am not doing anything wrong. Has anyone logged in today?

 

[ryanr]

I checked and rechecked ... I am not doing anything wrong. Has anyone logged in today?

I logged in earlier, also just now and was successful in doing so.


Ryan

 

[LD-eager]

I logged in earlier, also just now and was successful in doing so.


Ryan

...I am officially freaking out

 

[ryanr]

...I am officially freaking out

Hey its prob just a glitch... relax a sec, and think this through. IF there was a problem with your application you would be mail, and communicated about it. They wouldn't DISCONNECT you from the website - so chill.

When you enter your credentials, do you manually type it each time? Or is it saved in your browser and pre-filled each time you login?

If it's the later, then clear your browser cache, and retry logging in.
OR Try using a different browser, or computer.

I login multiple times a day, and at least a few times a week I end up mistyping a DOB, and get a similar error.

Try my suggestions above, and let us know.


Cheers

Ryan

 

[LD-eager]

Hey its prob just a glitch... relax a sec, and think this through. IF there was a problem with your application you would be mail, and communicated about it. They wouldn't DISCONNECT you from the website - so chill.

When you enter your credentials, do you manually type it each time? Or is it saved in your browser and pre-filled each time you login?

If it's the later, then clear your browser cache, and retry logging in.
OR Try using a different browser, or computer.

I login multiple times a day, and at least a few times a week I end up mistyping a DOB, and get a similar error.

Try my suggestions above, and let us know.

Cheers

Ryan

I am trying to relax ... just feels like the situation has worsened ...i wanted to see an update and now i cannot see anything at all

I tried logging in from a different browser and also from my phone... I even tried using a different ID Type... I get the same screen.

 

[triniluv2117]

Could it be the last time you logged in you accidentally clicked on the option where it says remove access...I've seen on this forum other members who have done that before. It would explain why u can't log in...maybe you can call them or email them for an update saying you can't access your ecas

 

[ryanr]

Could it be the last time you logged in you accidentally clicked on the option where it says remove access...I've seen on this forum other members who have done that before. It would explain why u can't log in...maybe you can call them or email them for an update saying you can't access your ecas

Good point...hemmm but I do know you have to go through another step to confirm. So I don't believe thats the issue.
Im thinking its incorrect credentials.



Ryan

 

[ryanr]

I am having trouble logging in to Ecas

Has anyone ever experienced that?

I keep getting a screen that says:

We were not able to identify you using the information you provided. There could be three possible reasons:
•Please be sure the information you entered is correct and then try again.
•This service is only available to clients with applications in process. We may have received your application but not begun processing it yet. The following link may help you determine if your application is being processed:
Application Processing Times
•At this time, you may use this on-line service if you have: ◦sponsored a member of the family class;
◦applied for permanent residence from within or outside Canada;
◦applied for a permanent resident card (replacement or renewal);
◦applied for Canadian citizenship (grant of citizenship);
◦applied for Canadian citizenship for a person adopted by a Canadian citizen (on or after January 1, 1947);
◦applied for a citizenship certificate (proof of Canadian citizenship);
◦applied to renounce Canadian citizenship; or
◦applied to resume Canadian citizenship.

It does say: We were not able to identify you using the information you provided. There could be three possible reasons:

So whatever you entered is incorrect. Or wait 24 hours and see if things change.


Ryan

 

[Anxiouswifey]

Well low and behold.... we got PPR today!!!!

 

[LD-eager]

Well low and behold.... we got PPR today!!!!

Congrats on the PPR Anxiouswifey!!!!

 

[ryanr]

Well low and behold.... we got PPR today!!!!

WEL WELL Ah tell all yuh be on the look out - PSPAN on the move!

Very happy for you Anxiouswifey


Ryan

 

[triniluv2117]

Well low and behold.... we got PPR today!!!!

Congratulations!!!!! So happy for you!!

 

[triniluv2117]

Anxiouswifey was it by email or mail?