Kickb that was the same conversation my wife had with the officer he kept insisting he needs the police clearance request from the CHC and my wife insisted we won't have one since we are applying as a spouse.
He wouldn't begin the process without it, we are hoping to show the request letter in the application package and show the package. My only worry is the letter is not signed and has no case number which I'm sure he will ask for.
From what I read and as ydj_dil mentioned you can get a clearance from the passport office without
Hopefully we can sort this out quickly and get her here asap