I'm Mexican and currently applying within Mexico for Express Entry under FSW, after receiving ITA on Feb 2024.
On July 2024, I was requested for my Police Certificate, which I got following the instructions here for applying inside Mexico:
https://www.canada.ca/en/immigration-refugees-citizenship/services/application/medical-police/police-certificates/how/mexico.html
However, after requesting the exact same certificate and uploading it (along with a certified translation), I got the following rejection.
I'm honestly at a loss, I've tried everything to get details on what to do. I haven't had a reply from the webform. I've tried contacting my local Canadian Embassy but they're also not sure what is wrong either. I've tried calling the IRCC but I get no response.
Has anyone of you experienced something similar? Is there any Mexican applicant here who applied outside of Canada?
PS: The worst part, is that during a previous application this exact police certificate worked fine, and I even got my CoPR (although it expired before I could land in Canada due to travel restrictions, another history).
TLDR: My police certificate from Mexico got rejected 2 times despite following the exact instructions from the Canada Government website, and nobody can provide me details on why it's wrong or what should I do.
On July 2024, I was requested for my Police Certificate, which I got following the instructions here for applying inside Mexico:
https://www.canada.ca/en/immigration-refugees-citizenship/services/application/medical-police/police-certificates/how/mexico.html
However, after requesting the exact same certificate and uploading it (along with a certified translation), I got the following rejection.
I found this weird, and I submitted a webform and tried calling the IRCC to get an explanation on why it was rejected, since I followed the exact instructions. One month passes and I didn't receive any response, and the local Embassy tells me that the document should be correct. So I apply again and submit the police certificate (along with a certified translation), and just a couple of days letter I get another rejection:
I have no idea why the document is wrong, and must submit before October 15th. From the wording, it seems like they want me to apply for the document as if I was applying outside of Mexico. However, I asked the police station and they told me they cannot help me with that, and I've been told that the Embassy will reject my application if I apply as outside of Mexico, since my residence is in Mexico.
I'm honestly at a loss, I've tried everything to get details on what to do. I haven't had a reply from the webform. I've tried contacting my local Canadian Embassy but they're also not sure what is wrong either. I've tried calling the IRCC but I get no response.
Has anyone of you experienced something similar? Is there any Mexican applicant here who applied outside of Canada?
PS: The worst part, is that during a previous application this exact police certificate worked fine, and I even got my CoPR (although it expired before I could land in Canada due to travel restrictions, another history).
TLDR: My police certificate from Mexico got rejected 2 times despite following the exact instructions from the Canada Government website, and nobody can provide me details on why it's wrong or what should I do.
