It has been more than 4 months for you. You should have got it by now. Did you ever submit a webform to IRCC asking for extension. This process is very frustrating. There is no tracking facility available and we cannot apply ourselves. However, IRCC expects us to do something.UPS delivered my documents to the Canadian Embassy in Mexico on March 3, 2023. I have sent 6 emails during this time even from different email addresses. They only replied to the first one saying they received my documents and will submit them if they are complete. Since then all silence.
I got a letter from IRCC on July 7 telling me that I have 30 days to submit my police certificate or they might reject my application. I replied with all the evidence of my efforts.
I hope the Police Certificate gets uploaded soon