I called them on Feb 28th - and agent told me all process has been done and it is in printing queue and wont take longer.
called them on March 28th - and agent told nothing wrong with file and he is not sure why it hasn't been finalise. he said he will send the follow up to the officer about why he forget about this application. He also said i need to wait a month to open another follow up if no reply.
i applied through online. this is my second time. first time mine got declined because by accidentally i paid less fees. i paid $155 instead of $255. i mess up question when i applied first time. they reject with in 65 days first time. it been 142-143 days today and no updates. it is still in progress. etc etc.