Hello everyone:
I have a few questions about the online system. I hope that someone can help me clarify my confusion. I have received AOR (4/22, 2022) from IRCC and successfully linked my application to my online account (GCKey). My questions are as follows:
- The IRCC agent asked me to resubmit a form (missing information in the form) via my online account, but I cannot find the place where I can upload the updated form. Can someone tell me where can I upload files via online account system?
- Under the section “Documents submitted by the client”, all columns are empty. That is, I cannot see any files I sent to IRCC. Is it normal? Or it is because I have to submit the missing information requested, then I am able to see the files sent in the online system?
- On the second page in the system, there is a “Signature” section, described as follows:
“I agree that by submitting this application, I am electronically signing the application. Given name, Last name, solemnly declare that the information I have provided is true and that the documents I am submitting in support of my application are genuine and have not been altered in any way.”
Do I need to sign this now and click the sign button? Not sure what is this for, since I cannot see and documents about my application.
- I have actually submitted my application (September 2020) and got return (received mail in May 2021) due to the missing information (also got AOR but could not link my application to my account). So I resubmitted again (September 2021) and received the AOR recently (April 2022). In my application (this time), I used my original receipt (the one paid in 2020) since I checked the website (IRCC), it says that people can use the original receipt to resubmit the application if the application is returned due to missing information. However, the agent told me that there is no money associated to the receipt, so I make the payment again and plan to ask for the refund for the first time payment. However, when I used the online system to request the refund, it shows that the application is processing so I cannot apply for the refund. Now, I am not sure what should I do to get my money back, since I pay twice for the application.
Thank you all for your kindly help.