+1(514) 937-9445 or Toll-free (Canada & US) +1 (888) 947-9445
Posting on behalf of my friend (Dec 19, 2016) who is also waiting for his application to be finalized:

IRCC was suppose to update the online service today between 3:30 am to 5:30 am. BGIP could be just a glitch in the system as many applicants have received Background in Process all of sudden including those who haven't received any medical requests yet like Jan or Feb applicants.
 
Called CIC, and BGC is NA:eek: