Hello everyone,
i am a provincial nominee and waiting from over 21 months. I have more than enough points to apply via express entry as well.
Recently i tried to create an express entry profile but system didn't let me and the error was "you already have an online application in process". I called CIC and they told me to submit a web form and file a complaint to technical difficulties.I did and the response from them is
"Thank you for contacting Immigration, Refugees and Citizenship Canada (IRCC).
We verified the information you provided. Since you already have a Permanent Residence (PR) application
EP------- linked to your online account, the system will not allow to have a second PR application open simultaneously in the same online account.
We hope the information provided is helpful in assisting you with your enquiry."
please help if someone has any suggestion.
thanks.