We should stop blaming CIC staff though. Calling them through call center will only delay the whole process, it is proven that you wont get anything from calling them directly.Given around 300000 accepted permanent residence a year (not including rejected applications, visa, work permit, citizenship, etc.) , they are processing at the rate of 1000 PR applications a day. Assuming an application requires 1 hour to finish scrutiny, it is 1000 hours per days, or 125 visa officers working 8 hours a day.