I tried to call them ,but not reached them .called them month ago ,same situation criminality and security going on.what is your timeI called IRCC, agent told me criminality and security is not passed yet and in process but office have left notes that if applicant didn’t receive any update on/until feb 14 call centre agent will send a reminder email. Scared to death. Don’t know what’s going on may b interview or something since I haven’t passed anything yet?? Any thoughts guys???