I hope you guys called the call center and made sure that they sent a note to Sydney about the status of your application. Because I was told by the call centre agent on September 21st that a note was added on my file and I actually received a follow up from Sydney on Sunday (Oct 29). It was a very standard reply though - We are processing your file, notification will be sent in due course, blah, but I think after that they actually took action and I received PPR today. So just a tip, maybe if you haven’t already make sure to call the call centre guys and ensure that a note is added to your file