Hello. I have sponsored my parents October 2010. According to cic website..They send my parents correspondence February 21st 2017.corrospondance letter outline what pretty much they have to do now. It's been almost 4 month they never received that correspondence. I have contacted immigration Canada no one could help. I have filled out 2 webform no one got back to me.its so frustrating cas I have been waiting for so long and now I don't know what to do. This is not normal that they never received that corrospondance till date.can you please please give me a suggestion what to do who to contact ?