PLEASE HELP! - Renewing PR Card With Expired Passport?

[seatosky_]

can i use an expired passport to renew my pr card if its the same passport i used for my PR application(expired last year) and its not the passport i used for my point of entry(expired two passports before)? i got "primary Identification is not provided" when i submitted the passport i used during the PR application. called IRCC twice and the first agent said if its not the same as the passport with an entry stamp it wont work if its expired even if its the one i used when getting my PR. called again and the second agent said to provide an explanation letter stating that its the same as the one i used in my PR application. so redundant.. and not sure which one is the correct one