Tbh, i dont know how they work..
I got the auto-reply email 2 weeks after i sent my request too. Then after 1.5 months, they sent me a letter saying that the refusal decision remained the same after considering my request and additional docs.
So i paid to take CELPIP again to apply a new one.
Then 10days later, they sent me another email, asking me to repay RPRF , which they refunded me before, and reopened my case..
Well I guess Im lucky so I wouldnt question anything else. But srsly, i cant understand how they actually process stuff...
anw I wasted $300 for the english test