May I know if this has been fixed on your side? Same issue encountered. Only personal details has beem resolved. I have done clearing my cache and system reboot and even tried another computer that I have never used to login before.
Personal details remain in progress after maintenance
- Thread starter Sarah1980
- Start date
I received this email from IRCC concerning continuous issues, maybe it can help you:
Good day,
As you may be aware, some applicants have been experiencing issues using the Express Entry Profile Builder, and have been unable to submit their application. While this was partially fixed, an issue continues to impact applicants who have dependent children who are over the age of 18, and are residing in Canada.
In order to circumvent this issue, you will have to do the following: in the Personal Details section for your dependent child who is over the age of 18, you will have to change their country of residence from Canada to their country of citizenship. This should allow the page to advance to the uploads and submission stage. Please also provide an explanation within the application. https://www.canada.ca/en/immigration-refugees-citizenship/services/immigrate-canada/express-entry/apply-permanent-residence.html
We apologize for any inconvenience this may have caused.
Thank you for your interest in Canada.
Sincerely,
Immigration, Refugees and Citizenship Canada
I did all the suggestions and still having the same issue. Any recent updates ?
Hi. The issue with the contact details form for my dependent did not get resolved. However, given that one of IRCC's correspondence to me indicated that the issue was with personal details form for dependents over age 18,
- I used the modify family info button to edit my dependent DOB to be 18 years (not above). This got rid of the 'problematic' contact details form, but also the 'Personal History' form.
- I was able to proceed to upload document page...
- Then I did an LOE, highlighting why I had to make those changes, and all the efforts explored to rectify the issue;
- i.e. screenshots of the email correspondence with IRCC, reporting technical difficulty
- screenshot of the 'In progress' page and the filled contact detail form page (including browser URL)
- and screenshot of the completed Personal History that was removed due to modification done .....
- Then I submitted and paid.
Summarily, this is what I did. Hopefully the officer is able to appreciate the technical difficulties experienced....
Did this get resolved for you yet? Let me know.
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Thank you. However, where did you upload your letter of explanation and the police record necessary for the dependent older than 18 years old.
In the Additional doc. docket for my dependent
Police report included in the LOE doc. too.
The days for submission have be added back to 60 days. so I didnt submit ... Is the issue resolved? or still the same!!
Hi all,
The issue with the profile builder showing “in progress for a dependent child over 18 yo and not residing in Canada is still an unresolved problem although all required information has been entered. I have cleared caches and used different browsers as others have suggested. But, those efforts have failed to resolve the issue.
IRCC sent us the same “workaround” that has been mentioned here. However, that measure is not applicable since our child doesn’t live in Canada. We have not had any other correspondence from IRCC. We have submitted at help ticket via the web form and are awaiting a reply.
Thank you Perfect.Nan for the suggested workaround. If this issue doesn’t get resolved soon, we will be doing the same thing. Have you received a response from IRCC on whether or not your application is in process?
Kind Regards
The issue with the profile builder showing “in progress for a dependent child over 18 yo and not residing in Canada is still an unresolved problem although all required information has been entered. I have cleared caches and used different browsers as others have suggested. But, those efforts have failed to resolve the issue.
IRCC sent us the same “workaround” that has been mentioned here. However, that measure is not applicable since our child doesn’t live in Canada. We have not had any other correspondence from IRCC. We have submitted at help ticket via the web form and are awaiting a reply.
Thank you Perfect.Nan for the suggested workaround. If this issue doesn’t get resolved soon, we will be doing the same thing. Have you received a response from IRCC on whether or not your application is in process?
Kind Regards
This is fantastic news!!! Thank you so much for letting us know. We have,in fact, been able to proceed to the document upload section.The issue with contact details for dependent over 18 years old was fixed in maintenance done this morning .
Warm Regards