How much did she payed?My Wife is in a similar situation. (Father was killed, she quickly went to the Philippines for funeral, her PR card is in renewal processing at this time)
After getting new Passport in Manila she was told she had to apply for a PRTD (Travel Document) at the Canadian Visa Office in Manila to get back to Canada. She did that on May 20th 2016. It's been in processing for 8 business days. She's missed two flight's now I'm hoping another week..