That’s what in means, they won’t be accepting your family member application anymore. It wasn’t deemed complete therefore removed from the queue, you can try and give them a call, but you never received an application number, so for the agent would be hard to find information on your applicationI applied to bring my sister on December 12th. Just got the application returned because of "missing required information and/or documents". When I go to the portal, for her birth certificate it says "This document is incomplete, please review and update the document.". The document that we submitted was a translation of her birth certificate with the original. All the other documents were submitted the same and from the same translator and were approved.
2 questions:
1. Is there any way to find out what exactly is missing? is not clear
2. It says that they have reached capacity does that mean we can no longer submit the corrected document (once we figure out what is wrong with this one)?
thank you
Have you put your birth certificate as well to prove relationship? If not, probably that’s the one missing