Reposting again
Hello All,
I am a new member to this group. I need your guidance with my situation. I have applied for PR under FSW Express Entry and my application is approved on Sept 21st 2017 (PPR date was August 18th).
When I called up customer care during the last week of September, I was told my application is approved and it's queued for dispatching since Sept 21st.
During first week of October, I saw the status was updated to approved on CIC website as "Your application was approved. Check your messages below for details." There was no message to check though.
Also, the documents section has our passports listed with dates that they are valid up to. The status says 'The documents are valid'.
As we have not received our passports till date, I called up customer service and I was told that the passports were sent on October 5th 2017.
My return tracker is not active (I have been checking my return tracker everyday). So far my FedEx account is not charged and when I called FedEx they said there is no activity on my account.
Can you guys help me understand if passports are dispatched, will there be a status update on CIC website, like passport dispatched or something similar.
Appreciate your guidance here.