+1(514) 937-9445 or Toll-free (Canada & US) +1 (888) 947-9445
I would call them. The online takes time and I hate the slow process:D
Yes I called them yesterday. The customer service person open a ticket but he could not do more than that. In the email with the ticket confirmation it says that they have one week to solve the issue.
 
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Hi guys
Recieved my passort and copr today around 1.47 pm
Thank you so much everyone for help
Special thanks to Missy tin & Josh math you guys helped me alot .
I am going to india on feb 10 already booked my ticket after waiting for ppr and once i booked the ticket next day got ppr , I preferred to send the passport but thank God now I can go home.
Best of luck guys
Enjoy visiting home, thank you for sharing the same timeline with me, I felt like I was not alone through this looong process!
 
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Yes I called them yesterday. The customer service person open a ticket but he could not do more than that. In the email with the ticket confirmation it says that they have one week to solve the issue.
Oh my...
I got the person who opened the ticket and transferred me to the manager who was able to locate the envelope and arrange the pick up
 
Oh my...
I got the person who opened the ticket and transferred me to the manager who was able to locate the envelope and arrange the pick up
I called them today. Customer service person told me to wait most probably until Monday. I asked her explicitly if there is a way I can pick up the envelope myself wherever it is. She told me it is not possible and she does not know where the envelope is exactly. Frustrating.
 
I called them today. Customer service person told me to wait most probably until Monday. I asked her explicitly if there is a way I can pick up the envelope myself wherever it is. She told me it is not possible and she does not know where the envelope is exactly. Frustrating.
Oh, that sucks.
Their service is so bad
 
I'm still waiting...

PPR: Jan 31
Passport/photo sent: Feb 04
Delivered: Feb 05
 
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