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Passport sent to ottawa 2019 after ppr

Powers2k

Full Member
Feb 28, 2019
22
2
Hi everyone, i sent my passport through Canada post last Feb 19 and it has supposed to deliver on Feb 22, but until now it is still undelivered. I called the Canada Post customer service since Feb 26 but until now they cannot give me the exact location where is my package. Got so stress about it, i am afraid that my PPR will expire soon. I emailed the IRCC about it but they havent email me back.
 

dbg1170

Star Member
Feb 19, 2019
71
10
Hi everyone, i sent my passport through Canada post last Feb 19 and it has supposed to deliver on Feb 22, but until now it is still undelivered. I called the Canada Post customer service since Feb 26 but until now they cannot give me the exact location where is my package. Got so stress about it, i am afraid that my PPR will expire soon. I emailed the IRCC about it but they havent email me back.
Raise a ticket with Canada Post that you had important documents in it. Email CPC Ottawa directly and ask them if they have received it. You can also call IRCC and tell them about the situation.

Canada Post has recently updated the tracking website, it could be because of that as well.

https://www.canada.ca/en/immigration-refugees-citizenship/corporate/contact-ircc/offices/case-processing-centre-ottawa-ontario.html
 

Powers2k

Full Member
Feb 28, 2019
22
2
Sorry, where can i find the CPC ottawa email add and IRCC contact number?
I have ticket for Canada post since tuesday but they have not found it yet :(. So stressfull
 

Hope81

Star Member
Oct 6, 2016
130
58
Hi everyone, i sent my passport through Canada post last Feb 19 and it has supposed to deliver on Feb 22, but until now it is still undelivered. I called the Canada Post customer service since Feb 26 but until now they cannot give me the exact location where is my package. Got so stress about it, i am afraid that my PPR will expire soon. I emailed the IRCC about it but they havent email me back.
Hi we have exactly the same situation
I mailed my passport feb 19
And it was supposed to be delivered feb 22
Then move to feb 25 expected delivery
Today's it's already feb 28
And still in transit
I already called Canada post feb 26 and they made me a ticket. They said wait until march 5 for them to contact me for the update.
So worried
 
Last edited:

robertoerc

Full Member
Feb 27, 2017
33
20
Hi we have exactly the same situation
I mailed my passport feb 19
And it was supposed to be delivered feb 22
Then move to feb 25 expected delivery
Today's it's already feb 28
And still in transit
I already called Canada post feb 26 and they made me a ticket. They said wait until march 5 for them to contact me for the update.
So worried
Canada Post will have no update for you probably. You should be contacting IRCC, not Canada post. Your package was probably delivered anyway
 

Hope81

Star Member
Oct 6, 2016
130
58
Canada Post will have no update for you probably. You should be contacting IRCC, not Canada post. Your package was probably delivered anyway
I called IRCC yesterday and the lady said
They don't have records shows that they received my passport.
Gonna call again IRCC nextweek.
 

jabba1

Star Member
Feb 4, 2017
81
35
Thank God that we will be out of that system soon - what a s*** show. My passport copy was delivered on 19th and nothing since then I won’t even mention stories you people share here.