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Passport on hold @ Rome Office

HarpKB

Member
Jul 15, 2014
14
0
Hello everyone,

Can someone please help me out ..

On June 23rd my husband received an email from Canada Embassy Rome stating that his passport was ready for pick up and visa has been issued.

When the courier guy went to the reception for pick up he was told that this package isn't ready yet. I mean how is it even possible?

My husband requested the courier guy to re-try, but got the same response for three consecutive times.

I'm really frustrated. Is it possible that they hold on a passport even after the visa has been issued.

We both, me and my husband emailed the visa office twice but we haven't heard back from them.

Does anyone know if it is possible to go to the Embassy in person and ask for clarification.

Did it ever happen to anyone else?