+1(514) 937-9445 or Toll-free (Canada & US) +1 (888) 947-9445
thanks @carmencarmen007

I have one more question - Do you know what date should be selected here for creating return label through fedex?
5. Select “SHIP DATE”: If not today or tomorrow (further in the future)
 
Did anyone whose passport was delivered to CPC-O on 16th March (Monday) or afterwards, receive it back? Or any change in application status or return tracker activated?
 
Did anyone whose passport was delivered to CPC-O on 16th March (Monday) or afterwards, receive it back? Or any change in application status or return tracker activated?

Mine delivered on 6 Mar and have been waiting since then
 
I know someone who sent passport on March 11th and got delivered to CPCO on March 13th, got their passports back.
 
I think they are not updating the system properly or regularly due to COVID .. I got my COPR but status still says processing. My wife has mailed her passport to CPC Ottawa on 13th and we are yet to hear back..
 
I think they are not updating the system properly or regularly due to COVID .. I got my COPR but status still says processing. My wife has mailed her passport to CPC Ottawa on 13th and we are yet to hear back..

In the GCKey my wife's also still says processing, but in ecas it shows decision made.