Passport delivered and signed at CPCO – PR VISA but "your passport was not received by the responsible office yet"

[ARookie]

Hey folks,

First time posting here. I recently got a decision letter from IRCC asking me to mail my passport and related documents to CPCO – PR VISA in order to issue my CPR and visa. I sent the materials, and FedEx tracking shows it was delivered and signed at CPCO – PR VISA on March 19th. However, in the response I received today from IRCC web inquiry, I was told: "your passport was not received by the responsible office yet". This is very weird, and I am a bit panicked. Is there a time lag or something between delivery and the "responsible office" registering the package as received?

Thanks so much for your input!

 

[zabrodov]

Is there a time lag or something between delivery and the "responsible office" registering the package as received?

Yep, there is a lag. During the virus spread, you should expect it to be longer than normal

 

[ARookie]

Yep, there is a lag. During the virus spread, you should expect it to be longer than normal

Thanks so much, zabrodov. As long as my passport is not lost in the delivery, it is all good

 

[carmencarmen007]

Did you send it to Ottawa? I got the same email. Webform told me they didn’t get my passport then 10 minutes later, CPC Ottawa said they got it.

 

[ARookie]

Did you send it to Ottawa? I got the same email. Webform told me they didn’t get my passport then 10 minutes later, CPC Ottawa said they got it.

Yeah, it's Ottawa. Well, it's been over ten minutes. I sent another inquiry asking them to check again and attached my proof of delivery.

 

[carmencarmen007]

Yeah, it's Ottawa. Well, it's been over ten minutes. I sent another inquiry asking them to check again and attached my proof of delivery.

You can ask CPC Ottawa directly.
CPC-CTD-Ottawa@cic.gc.ca

 

[ARookie]

You can ask CPC Ottawa directly.
CPC-CTD-Ottawa@cic.gc.ca

Oh, that's super helpful! I'll email them right away. Thanks a ton!

 

[luv908]

Oh, that's super helpful! I'll email them right away. Thanks a ton!

I sent an inquiry on this email 6 days ago, just got a generic reply. Haven't heard back anything since then.

 

[AR27]

Guys, I am in the same boat. My passport reached them on 18th March. All I know is that Fedex tracking shows that it was delivered on that date. There has been no change in the application status.
I don't want to overwhelm CPCO but do you think its a good idea to contact them to at least know if they have received it?
Should I email them at CPC-CTD-Ottawa@cic.gc.ca OR create a web form request?
If email, are they replying it with an automated generic email? If so, I would prefer a web form request.

Thank you.

 

[carmencarmen007]

I sent an inquiry on this email 6 days ago, just got a generic reply. Haven't heard back anything since then.

They won’t tell you when they could send your passport back. But they can tell you if they received it or not.

 

[carmencarmen007]

Oh, that's super helpful! I'll email them right away. Thanks a ton!

My pleasure

 

[carmencarmen007]

Guys, I am in the same boat. My passport reached them on 18th March. All I know is that Fedex tracking shows that it was delivered on that date. There has been no change in the application status.
I don't want to overwhelm CPCO but do you think its a good idea to contact them to at least know if they have received it?
Should I email them at CPC-CTD-Ottawa@cic.gc.ca OR create a web form request?
If email, are they replying it with an automated generic email? If so, I would prefer a web form request.

Thank you.

Webform doesn’t always give accurate information. I raised a webform and emailed the CPC as well. Webform said they didn’t get my passport. 10 minutes later CPC replied and told me they got the passport. It won’t hurt to email CPC directly.

 

[Dsgfire]

Anybody got approval after submission of passport to Ottawa March Onwards

 

[harrysummer]

Anybody got approval after submission of passport to Ottawa March Onwards

There's another thread here for this: https://www.canadavisa.com/canada-i...-come-in-here-keep-each-other-updated.683301/

I think currently there's very few people got approved if the passport is delivered on or after Mar 9.

 

[ARookie]

Anybody got approval after submission of passport to Ottawa March Onwards

I agree with harrysummer