Here is one for the ages and future reference:
So, my father received the passport request letter on December 16th, however he and his common-law partner were in Canada. My father was going to stay for a few weeks and the common-law partner was returning home after a few days of visit.
The letter with the PPR clearly says that the passports need to be submitted within 30 days, however, my dad would be here in Canada for those 30 days whereas his partner would be back in her home country.
IRCC offers the option of a virtual landing for those applicants inside the country. We opted for that option and emailed back with the instructions and the explanation that one person needs a virtual landing and the other needs to submit a passport due to the present situation. So in theory, it's an easy-to-solve thing.
So, fast forward almost a month and we're a few days away from the deadline and IRCC has not responded to do the virtual landing, they haven't even acknowledged the email we sent as per their request. We also sent a web form, but still, nothing from them, and even if they responded in the next couple of days then whatever process is needed will surely put us out of the deadline to submit the passport of the other person. In essence, we are in an impossible scenario. Our only option is for my dad to return and then go to the consulate with the passports the next day even though they are out of the 30 days that the latter mentions hoping for some understanding.
Does anyone have any advice for this situation?
Thanks
Phone IRCC and speak with an agent.