Hi,
I received the portal link from IRCC asking my parents to create an account, then my representative can submit application on my behalf, but in the same email, a username and temporary password are given. I tried to sign in with them, but not working. When I was trying to create an account with the user name give in the email, it’s shown the account with the username is already exist. Then I clicked forgot password, trying to reset it, but never received any verification code. I’m starting a new application, so how can I sign in the portal? Thanks.
I received the portal link from IRCC asking my parents to create an account, then my representative can submit application on my behalf, but in the same email, a username and temporary password are given. I tried to sign in with them, but not working. When I was trying to create an account with the user name give in the email, it’s shown the account with the username is already exist. Then I clicked forgot password, trying to reset it, but never received any verification code. I’m starting a new application, so how can I sign in the portal? Thanks.