Hi@calgary17
not sure if you had the same experience, if so would appreciate any guidance.
Yes I had the similar situation. I had to go through my MLA who got in touch with social services and then SS responded back to IRCC’s request.
For current situation everyone is more focused on dealing with the covid-19, I don’t know if you will be able to find a solution for this.
I think @Jkalan has the contact number/email of someone in Social services who handled his case, please ask him if he could provide you guys that.