did you got following text?Generic message ? you mean an email to NDVO?
"We can confirm the reception of the documents.
If further information is needed, a request may be sent by the responsible office.
However, there is no information stating that you are a representative on this file. If you wish to obtain further information, the applicant must provide written consent to IRCC by completing the Use of a Representative form and submitting it via the IRCC Web form available on our website. You may also contact the appropriate governing body to verify that you are a member in good standing.
If you already provided a Use of a Representative form, please resend the form and make sure to fill out all sections of the form correctly.
For more information on using a lawyer or other representative, or on how to become a representative, please visit our website.
You may also visit the online Help Centre or our website for further information. You can search by typing keywords.
We hope the information provided is helpful in assisting you with your enquiry.
We would also like to suggest the following online services that might be helpful to you with any immigration, refugee and/or citizenship future requests:
- Download application forms and guides
- Change of address
- Check your application status
- Help Centre - To find answers, you may consult the different sections or type keywords related to your question.