Hi, I need your help, both of my parents are here under supervisa, their PGP 2017 application is in medical and police clearance requests stage. Police clearance was requested last March 9, 2018, saying to submit within 30 days, in the online account, in the upload screen shows each addictional document Required by April 23, 2018. I am asking this because getting a police clearance in the Philippines from abroad is quite complicated, we waited last weekend for the Philippine Consulate outreach in Winnipeg to get the NBI/police clearance application form and we sent it to my sister, now it can take 1-2 weeks to process there and there is Holy Week Holidays next week and it needs to come back here for my mom's thumbmark. I tried calling the call center and I spuld not get through. Do you have any idea what is the correct deadline date to submit the additional documents?