Submitting your passport(s), photos and updated information
For security reasons, your visa(s) can only be issued by our office in London. You may submit your package by
courier, mail, in our drop box or in person to a receptionist.
To submit your package by courier, mail, or in our drop box
In your package, include a self-addressed envelope that is A4 size or larger (21cm x 30cm or 8.5” x 12”). Do
not put stamps on your return envelope. Do not use a courier envelope as your return envelope. If your return
address is in the UK, you may use a Royal Mail Special Delivery envelope that is large enough (keep a copy of the
tracking number).
If you received this letter by mail, use the address label enclosed to submit your package by mail or courier. If
you received this letter by email, you may mail or courier your package to:
PHEP Processing
Immigration Division
Canadian High Commission
38 Grosvenor Street
London, W1K 4AA
United Kingdom
You may also deposit your package in our drop box, which is located inside the entrance to the address above.
Packages may be placed in the drop box any time that the building is open (opening hours are on our website).
Address your package to “PHEP Processing”.
Due to the postal situation in UAE, Saudi Arabia, Bahrain, Kuwait, Oman, Qatar and Yemen, passports and visas
will be sent by courier to addresses in these countries. For all other addresses, passports and visas will be sent by
registered mail. If you prefer to pick up your passport(s) and visa(s), then submit your package in person
according to the instructions in the section below.
You should expect to be without your passport(s) for six weeks, so do not arrange any travel that will require your
passport(s) during this period. Please note that we do not acknowledge receipt of passports. For packages
signed for on receipt at the High Commission, you may be able to track receipt via the website of the courier
company. If you have not heard from us after six weeks, you may contact us using the email form on our website.
We will not respond to queries received after less than six weeks.
To submit your package in person
Our in-person service to submit and pick up passports is open on Thursdays between 2 pm and 3 pm at 38
Grosvenor Street, London, UK. You may submit your package in person at this time. You will be given a receipt
acknowledging that we have received it. You must show this receipt to collect your passport(s) and visa(s).
Because we require two weeks to issue your visa(s), you may only collect your passport(s) on the second Thursday
after you submit your package.
This service will not operate when the High Commission is closed. Our website shows our holiday closures (these
may differ from UK bank holidays). If Christmas Eve or New Year's Eve falls on a Thursday, then this service will
also be closed on that day, even if the High Commission remains open.
If you would like someone else to collect your passport(s) and visa(s), that person must present:
the receipt that was issued to you,
a signed letter from you authorizing them to collect your passport(s), and
one piece of government-issued identification that includes their name and photograph.
If you would like your passport(s) and visa(s) mailed back to you instead of picking them up, then follow the
instructions in the section above entitled “To submit your package by mail, courier or in our drop box”.
