Hi Django, yup VFS Global is the new service provider of the assisting body for visa processing, before there was this call center that are incharge of pick and delivery of visa application packages.... here is the link for manila embassy... VFS Global is not empowered to decide on visa applications....
try and visit canadainternational.gc.ca/philippines/visas/TR_processing_times-TR_delais_traitement.aspx?lang=eng
try and visit canadainternational.gc.ca/philippines/visas/TR_processing_times-TR_delais_traitement.aspx?lang=eng