Have been trying to get through to an agent multiple times a day, ever since! But, haven't been able to speak to one, yet. I used the webform to enquire the cause of delay but didn't receive a concrete answer to thaat, either. All I got was, "
Thank you for contacting Immigration, Refugees and Citizenship Canada (IRCC).
We verified the information you provided and are pleased to inform you that everything appears to be in order with your application which is currently located at the Case Processing Centre in Ottawa, Ontario.
All the required documents and information have been received by the responsible office for the moment.
Rest assured that you will be informed as soon as a decision is reached or if additional information is needed.
We hope the information provided is helpful in assisting you with your enquiry."