Original study permit lost in the mail when cic sent it back

[givememystudyperimt]

Please help!! Or anyone in the same situation?
I sent an application to amend my study permit as the condition was wrong, and sent the whole package on Dec, 28th, 2016. When it exceeded the normal processing time, I sent a web from to ask about it. This is what I got, according to the agent, they received my application on Jan, 4th, 2017, and think it was not completed so they sent them back with my original study permit in it on Feb, 1st. The reason they think the application was not completed is that the original letter of acceptance was missing, which totally makes no sense. On their website, it clearly indicates that they need a photocopy of letter of acceptance or enrollment, and I sent the enrollment letter of last year and this year.

And, I NEVER RECEIVED THE RETURN PACKAGE!!!!!! My original study permit is in that envelope!!
What should I do???

Here is what I plan to do.

I gotta to apply for a replacement first. BUT, when you apply for a replacement, you have to show them the police report that it is actually lost or stolen. But I do not have one!! Do I need to call the police???
I don't think I can ask for another study permit directly from the amendment department of cic.

Then I need to redo everything again, apply for an amendment.

Help... Please

 

[givememystudyperimt]

Anyone？？？

 

[varunnarayan]

Go file a police report against the courier agency. If you sent it through Canada Post , Go talk to them and trace the location of your package.

 

[givememystudyperimt]

Go file a police report against the courier agency. If you sent it through Canada Post , Go talk to them and trace the location of your package.

This is the mail CIC sent to me, they said it was a regular mail so they didn't have any trace number or reference number.