Hi
My name is Ankita Gupta and i am getting an offer from td bank as operations officer. Below I am mentioning job duties. Can u plz let me know is this job eligible for express entry with a skill level and noc code B :?
Job Description
• Process all transactions accurately and in timely manner.
• Provide professional and courteous service at all times to both internal and external clients.
• Ensure service is maintained as per Service Level Agreements and Internal service delivery standards.
• Ensure that we are meeting our CiCEI goals and SLA requirements for phone calls, by picking up all calls that come to each individual’s line.
• Adhere to Firm and Industry regulations and policies for all transactions.
• Escalation of issues where necessary.
• Identify opportunities for improvements in service delivery and processes.
• Support process initiatives.
• Ensure documents are completed accurately and filed for properly and ensuring privacy of client information.
• Ensure the Industry and Firm regulations and operating practices are met for all transactions completed.
• Complete investigations accurately and in timely manner and identify process gaps.
• Participate fully as a member of the team, promote effectiveness and contribute to a positive work environment.
• Participate and complete development activities.
• Ensure adherence to HR policies, and industry code of conduct.
• Share and work with peers to develop and improve process that will assist in day to day transactions and productivity
My name is Ankita Gupta and i am getting an offer from td bank as operations officer. Below I am mentioning job duties. Can u plz let me know is this job eligible for express entry with a skill level and noc code B :?
Job Description
• Process all transactions accurately and in timely manner.
• Provide professional and courteous service at all times to both internal and external clients.
• Ensure service is maintained as per Service Level Agreements and Internal service delivery standards.
• Ensure that we are meeting our CiCEI goals and SLA requirements for phone calls, by picking up all calls that come to each individual’s line.
• Adhere to Firm and Industry regulations and policies for all transactions.
• Escalation of issues where necessary.
• Identify opportunities for improvements in service delivery and processes.
• Support process initiatives.
• Ensure documents are completed accurately and filed for properly and ensuring privacy of client information.
• Ensure the Industry and Firm regulations and operating practices are met for all transactions completed.
• Complete investigations accurately and in timely manner and identify process gaps.
• Participate fully as a member of the team, promote effectiveness and contribute to a positive work environment.
• Participate and complete development activities.
• Ensure adherence to HR policies, and industry code of conduct.
• Share and work with peers to develop and improve process that will assist in day to day transactions and productivity
