He appears to not have even received his nomination, that's why they can't send hit their nomination. The request for a new profile came from them:Don't create new profile. Just confirm me that have you received ITA? Have you made changes or recreated profile? Finally check if your job bank is still activated?
"Please confirm within 24 hours, or as soon as possible, if you wish to accept Ontario’s nomination. If yes, you will be required to provide the from Immigration, Refugees and Citizenship Canada (IRCC) letter issued to you regarding your current or new Express Entry profile and 4 digit job seeker validation code."
You should call OINP to clarify that for sure, @switzerland123.