What office did you send to?
If you sent to Mississauga instead of Sydney they may transfer and vice versa but it all depends on the person who gets the mail. The call center would not be able to assist with this as if there is no record of your application in their system they are kind of limited in what they can help with.
Just hope whoever gets the mail forwards it to the correct corresponding office and it is not returned.
I sent it to Mississauga and I am applying for Outland, so I'm almost positive its supposed to go to Sydney. No idea how I messed that up, I swear I re read the thing 20 times to double check myself. I am crossing my fingers they FWD it to the right location, however with the Canadian post on strike, not sure we are going to hear anything anytime soon if that is the case. Thanks for your help! I honestly might put together and entire new packet and send to Sydney... but then I am concerned they will eventually get two packets of ours. not sure the right thing to do!